Maintenance Plan Includes the following Services

Maintenance Plan Tariff

SUBLIME TECH SOLUTIONS have structured the Maintenance to give you a long term tech support for
your PC. It’s a great way to save money and avoid hassles in the long run as you don’t have to haul your
PC anywhere. Experts and committed technicians will be there to take care of your system throughout
the year of agreement. So, no more worries for sudden system failures. You can get certified technicians
around on purchasing our maintenance plans starts at 450 Rs ONWARDS!!

We have categorized the plan by the number of systems and the period of contract which makes the
bigger and longer contracts more economic.

NUMBER OF SYSTEMS QUARTERLY HALF YEARLY ANNUALY
0 - 5 750 1250 2000
5-9 600 1000 1600
9-20 450 750 1200
  *NOTE:THE AMOUNT SHOWN ABOVE ARE IN INDIAN RUPEES PER SYSTEM.

Maintenance Contract Terms and Conditions

  1. Maintenance charges are payable in advance. In addition to the annual charges, any local taxes, such as sales tax etc may be levied
    at the time of signing the contract or may be charged at actual if applicable.
  2. No work shall be undertaken on Sunday, Sublime tech solutions holiday and beyond office hours of company except by prior
    arrangement and at additional charge to the customer on a "Per Call Basis" at the standard rates currently in effect then.
  3. Sublime Tech Solutions shall provide the following services:
  4. Preventive maintenance based on the specific need of each unit of the equipment as determined by company, including support
    against Virus, Spyware, Malware and other malicious threats, Set-up, tune-up, troubleshooting and maintenance of every Windows
    product, Basic support for printers, scanners and other PC peripherals, Interactive solutions for basic hardware issues, Data backup,
    Unnecessary application removal, system clean, Error message analysis and troubleshooting
  5. During the period of maintenance agreement the machine will not be relocated (or) transported without permission from Sublime
    Tech Solutions, And on such condition company reserve its right to terminate this agreement forthwith. On such termination,
    Company shall have no obligation or liabilities arising out of this agreement and the customer shall have no right to claim any refund
    or compensation.
  6. The customer shall provide full and free access to machines to provide service thereon.
  7. AMC shall not cover the replacement of components or parts but will be limited to
    for the repair of the machines.
  8. Under AMC the cost of replacement of parts or components needed for repairs shall be borne by the customer at actual. An
    estimate of such cost will be provided by Sublime Tech Solutions. The customer is free to buy these parts or components himself
    and make it available to Sublime Tech Solutions or may ask Sublime Tech Solutions to arrange for these procurements.
  9. Sublime Tech Solutions are not responsible for any machine problem such as machine hanging, slow speed due to Software’s, Virus
    problem and any major failure of Hard disk drive, monitor picture tubes and Printer Heads.
  10. Sublime Tech Solutions engineer may be allowed to take the faulty component to the Test and Repair Center for due repairs if the
    need arise.
  11. Equipment which has crossed the MTBF (Mean Time between Failures) shall not be considered for AMC.
  12. Sublime Tech Solutions will provide Preventive Maintenance Service call on every fifteen days or with a prior appointment.
  13. The obligation of Sublime Tech Solutions under this maintenance contract excludes.
    • Any major upgrading of the machine.
    • Any major failure of Hard Disks and monitor picture tubes.
    • Any work external to the machines, such as maintenance of non Sublime tech solutions attachment, accessories etc.
  14. Repair of malfunction or damage due to accident, transportation, neglect, failure due to use of non-standard electrical power, air-
  15. preventive and diagnostic calls meant
  16. conditioning or parts, Works due to alteration in machines by persons other than Sublime tech solutions personnel.